Integrate Free Live Chat Feature on Your Site with Offerchat

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For business or service-providing websites, it's very important to have a livechat sales or support chat for the user’s convenience. Live chat helps convert more visitors into customers, gives your small business happier customers, provides much needed support for users and makes your service or business more professional.

With this at heart, let me introduce to you a free plan to provide live chat on your website or app: Offerchat.



Offerchat differs from other live chat providers by allowing you to assign your own agents in unlimited amounts, hire remote agents as needed, unlimited websites and domains, unlimited installations plus much more.


Getting Started with Offerchat

Sign up for a free account with Offerchat using your email, url of your website and password.



After signing up and signing in, you will get a small notice on your own Offerchat dashboard prompting you to install the Javascript code on the website.



Copy the Javascript code and paste it into the HTML document, WordPress page, or perhaps a file which you'll upload or publish to your internet site. If you are installing Offerchat on a single page with HTML, be sure to paste the code in between the 2 "header" tags.

For a step by step guide on the way to install it click this link.


Account Dashboard and Other Features

The Offerchat account dashboard is the main "hub" to your live chat as well as your account information. Let’s examine what the Offerchat dashboard does in your case:


Chat History

Whether you choose the history with the chats you or your many agents were involved with, it is possible to view a brief history, the visitor, the agent information, some time stamps, custom dates and times, and more.




Full Analytics

Analytics and daily reports come included in Offerchat. You can simply watch a full-fledged analytic report and data dashboard easily. The viewing experience and settings are similiar to Google Analytics and Piwik the industry big plus.




Live Chat Agents

What can be a live chat system devoid of the agents? With Offerchat you are able to instantly assign agents to your live chat with a simple form. You can also choose what permissions they have, what websites these are in charge of, the consumer will only be able to access and carry out a given role on the assigned websites.




Instant Live Chat Viewing

Offerchat allows that you instantly look at the current and live chats happening at that time and then, regardless of what agent is conducting the chat.




Chat Settings

Offerchat also brings to you a wide range of customizable options:


  • Customize and save the default opening responses that agents can click and instantly send to the customer or visitor.

  • Customize an offline message for inactive periods, and set time triggers for system to identify inactivity.

  • Set and enable chat triggers; the device will automatically send proactive chats or custom messages to pre-qualified leads.



Advantages


  • Easy registration process.

  • Simple and simple live chat integration.

  • Complete analytics for your live chats and visitors.

  • Hire (unlimited) agents to talk to customers when you’re not in the office.

  • Fast customer care (because inquiries appear in).

  • Use canned responses to help you agents answer more questions a lot sooner.

  • Offerchat integrates with any IM client that supports XMPP or Jabber.



Disadvantages


  • Does not sync with online chat services like Google Hangouts.

  • Cannot add agents from synced accounts.

  • No individual agent profiles with bios or social links.


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Title Post: Integrate Free Live Chat Feature on Your Site with Offerchat
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